Terms of Service

The Service is community association management software for homeowners' associations, condominium associations, their boards, property management companies, and residents. Associations and management companies ("Customers") control their own communities in the Service; residents use it at the invitation of their association.

• Give accurate information and keep your login credentials private.
• You are responsible for activity under your account. Tell us promptly if you suspect unauthorized access.
• Customers decide who receives board, manager, and resident access to their communities and are responsible for removing access when someone leaves.

Paid plans are billed monthly in advance through Stripe at the prices shown at checkout. New accounts may start with a 7-day free trial; when it ends, continued use requires a paid plan.

When dues or fees are collected through the Service, a platform fee of 2% of each payment applies, and card payments may carry a convenience fee shown before the resident pays. Fees already paid are non-refundable except where the law requires otherwise. You can cancel at any time; cancellation takes effect at the end of the current billing period.

Dues and assessment payments go from residents to the association's own connected Stripe account. We are not a party to the obligation between a resident and their association, do not hold association funds, and are not responsible for an association's assessments, late fees, or collection decisions. Payment processing is also subject to Stripe's terms.

Customers own the records they put into the Service. You give us permission to host, process, and display that data only to operate, secure, and improve the Service for you. Our Privacy Policy explains how we handle personal information.

You agree to follow our Acceptable Use Policy. We may suspend access that threatens the security of the Service or other users.

Some features draft letters, summaries, and answers using artificial intelligence. AI output can be wrong and is not legal, financial, or engineering advice. A person at your association should review anything before it is sent or relied on. See the AI Disclaimer.

The Service includes tools and reminders for Florida Chapter 718 and 720 obligations. Using them does not make us your attorney, manager, or compliance officer, and it does not transfer the association's legal duties to us. See the Florida Compliance Notice.

We work to keep the Service available and secure, but it is provided "as is" and may occasionally be unavailable for maintenance or reasons beyond our control. We may improve or change features over time. If we make a material change to these Terms, we will notify account owners by email or in the Service before it takes effect.

To the extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose.

You may stop using the Service at any time. We may suspend or end access for a material breach of these Terms or non-payment. After termination, Customers can request an export of their data as described in our Data Retention Policy.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

Questions about these Terms can be sent to support@genesishoa.app.